(Senior) Service Engineer
Roche
- Hong Kong
- Permanent
- Full-time
- Provide first line instrument support at customer site, such as corrective and preventive maintenance, installation, hardware and software modification.
- Provide remote support through Digital Service Solutions.
- Provide professional service training to customers and peers.
- Update and communicate service information regularly.
- Well documented the service information in the CRM system.
- Closely work with cross-functional teams as required to achieve customer satisfaction.
- Meet service KPIs and participate in continuous improvements.
- Work as a project member in LAS (Lab Automation System) implementation.
- Carry out ad-hoc duties as assigned by the supervisor.
Education:
- Bachelor Degree majoring in Biomedical / Medical Engineering, Electronic or equivalent and have minimum experience
- Preferably 2-year Service Engineering experience in IVD Products
- Fresh graduates will be considered as Assistant Service Engineer
- Proficient in common computer software knowledge including WORD, EXCEL, POWER POINT etc
- Proficient in Microsoft Windows OS installation and operation.
- Customer-oriented with excellent communication and interpersonal skills.
- Good writing/documentation skills in English.
- Good command of written and spoken English and Chinese.
- Proactive, responsible, professional, courteous, good communication skills and good team player.