Assistant Ice Rink Manager - Cityplaza

Hong Kong
Permanent
Full-time

20 days ago

Swire Properties develops and manages commercial, retail, hotels and residential properties, typically mixed-use developments in prime areas across Hong Kong, the Chinese Mainland and Miami, US. Adhering to our core values of integrity, originality, long-term focus and quality, we pride ourselves in transforming the urban landscape, creating thriving communities and ensuring sustainable value for our stakeholders. Our creative culture drives our passion to excel and energises us to design inspiring experiences.About the teamA career at Swire Properties is more than just work, it’s a calling.We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive. Additionally, we are deeply committed to prioritising health and safety in all our operations, ensuring a healthy, safe and supporting environment for our People, partners and the communities we serve.Join us today and work on career-defining projects that are changing the industry in Hong Kong, the Chinese Mainland, Miami and Southeast Asia.We are looking for an Assistant Ice Rink Manager to be part of our Ice Rink Team. Cityplaza Ice Palace is a shimmering wonderland nestled within the heart of Cityplaza, offering a captivating ice skating experience for all ages. Our Ice Rink Team of specialised staff are dedicated professionals with diverse skills and expertise to ensure a seamless and enjoyable experience for visitors.Responsibilities:

Implementing operational policies & procedures, preparation works & staff arrangement for ice shows, competition, and rink rental
Preparing routine reports such as income report, customer feedback, market research & provide recommendations
Organising skate shop promotional activities, conducting internal auditing activities for income and inventory management control
Handling customer enquiries and complaints, and ensure the safety, cleanliness and quality of ice rink
Handling staff recruitment & supervision, conducting performance review and implementation of in-house training programmes, as well as preparing duty roster, job allocation and staff payroll
Managing skating school related operations and activities, such as coach and frontline staff supervision, system enhancement, handling ISI recreational sport, ice hockey, curling & arranging VOI core programme

Requirements:

Diploma holder preferably in Business Administration or Hospitality Management
Minimum 2 years’ experience of retail or hospitality management
Customer service oriented
Fluent spoken and written English, Cantonese and Putonghua
Good computer skills on MS Word, Excel
Willing to work on shift (5 days work week; 9:30am – 6:00pm or 2:00pm – 10:30pm)

Behavioural Competencies:

Customer Focus
Drives for Results
Communicates Effectively

Why choose us:

Randstad Hong Kong: Awarded Most Attractive Employer in the Property and Real Estate sector for 2024 and 2025
HRoot Awards (Chinese Mainland): Received the Best Employer Award for 2023 and 2024, along with the Best Social Enterprises Award in 2024

Don’t Miss This OpportunityAs an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive.If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time.If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time.All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.

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