Incorporated in November 1950, Shanghai Commercial Bank Ltd. is one of the most well known local Chinese banks in Hong Kong. At present, there are more than 40 local and overseas branches. The Bank has always been pursuing the motto of its founder, Mr. Kwang-pu Chen, to 'Serve the Community'. The Bank's slogan of 'For Personalized Service' and 'All in a Family' denotes the Bank's devotion to providing personalized services to its clients and promoting a harmonious relationship among its staff members.Responsibilities:Handle credit card authorization requestsExecute Sales & Service Recovery Actions for rejected transactionsManage lost card report hotline (Credit card & ATM Card)Monitor suspicious credit card transactions and contact cardholders for verificationSupport Customer Service, Merchant and ATM Hotlines, conduct banking and anti-fraud related tasks during non-office hoursPerform checker function to review exception and maintain reportsAssist to gather relevant data and prepare monthly reports to review authorization performancePerform in UAT / health check for system enhancement related to Card Associations release & mandateAssist in ad-hoc tasks as assignedRequirements:Degree or above with passes in Chinese, English, Mathematics in HKCEE/HKDSEAt least 3 years' of work experience in credit card or customer service preferredCustomer-oriented and risk awareness mindsetGood command of spoken and written English and Chinese, including PutonghuaHands on experience in MS Office applicationsLocation: Kowloon Commerce Centre, Kwai Chung (MTR Kwai Hing Station)24x7 shift rotation is required
Candidates with less experience will be considered as Associate, Card Authorization.
We offer competitive remuneration commensurate with candidate’s background. If you look for a friendly and harmonious working environment with steady career progression, here is the right opportunity for you. Please submit your full resume with current and expected salary to the Human Resources Division by clicking “Apply Now” or visiting https://www.shacombank.com.hk/eng/about/career/Career.jsp.We are an equal opportunity employer.Applicants who are not contacted within 8 weeks may consider their application unsuccessful. Applications may be retained for 24 months for consideration of other suitable openings.All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided upon request by contacting our Personal Data Compliance Officer.
