Operation Manager (Education industry, 5 days work)

• Service:
• Lead the Service team to deliver a premium educational experience for students.
• Foster an inspiring environment that motivates students and alumni to engage with English, both in-center and online.
• Ensure student satisfaction and learning outcomes surpass expected benchmarks.
• Motivate and coach center staff to uphold service excellence.
• Operations:
• Manage daily service operations to ensure smooth functionality.
• Guarantee student learning through effective quality control and the promotion of best practices.
• Ensure adherence to Standard Operating Procedures to maintain brand consistency.
• Collaborate with the CD to strengthen the partnership between the Service Team and Sales Team, ensuring a premium educational experience and the achievement of sales targets.
• Work with Human Resources to implement development strategies that support continuous improvement, staff retention, and high performance.
• Coordinate with the Corporate Team to ensure that corporate students receive a uniform learning experience, whether in-center or offsite.
• Oversee the tracking, analysis, and reporting of center service performance and provide actionable solutions for improvement.
• Encourage staff and students to trust and effectively utilize established educational methods.
• Manage community activities within the center.
• Drive engagement among staff, students, and alumni in informal learning communities through digital tools and social media.
• Implement new products and systems as necessary.
• Recruit, train, and develop service staff.
• Ensure optimal staffing levels and schedule according to student needs.
• Maintain the center’s image and IT resources.
• Teaching:
• Oversee and maintain educational standards by teaching various classes and activities.
• Provide coverage for other Service Team members as needed.
• Other Responsibilities:
• Identify key areas for improvement and implement necessary changes.
• Collaborate with the CD to support sales initiatives through effective client engagement and trial classes.
• Provide timely and accurate reports to the CD and National Service Manager.
• Assist in various company functions as requested by the direct supervisor.

• Bacelor degree in any discipline
• Have TEFL, TESOL, or CELTA certification (online courses will not be considered).
• At least one year of teaching experience in English or Over two years of relevant teaching experience.
• At least three years of management experience, with a proven ability to lead, motivate, and develop a team.

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