Customer Experience Design Specialist / UX UI / FS / $55k P/M

Argyll Scott

  • Hong Kong
  • $50,000 per month
  • Permanent
  • Full-time
  • 27 days ago
Customer Experience Design Specialist / UX UI / FS / $55k P/M12 Month Extendable ContractWe are working with a leading FS organisation undergoing a large-scale customer transformation programme. They are seeking a Customer Experience Design Specialist (Contractor) to support the delivery of key initiatives within their Experience Design and Customer Transformation function.As part of the Customer Experience & Transformation team, you will take a hands-on role in enhancing customer, partner, and operational experiences across end-to-end journeys. Your work will shape future-state experiences by identifying pain points, co-creating innovative solutions, and improving commercial outcomes, customer engagement, and operational efficiency.Key Responsibilities:
  • Analyse and improve customer, partner, and internal journeys through mapping and redesign of both current and future states.
  • Collaborate with cross-functional teams (including insights, data, operations, and product) to ensure human-centred design is embedded in all initiatives.
  • Support research activities such as customer and agent interviews, synthesising insights into actionable design recommendations.
  • Facilitate workshops and co-design sessions to align stakeholders on experience goals and inform solution development.
  • Create design artefacts such as wireframes, mock-ups, clickable prototypes, and storyboards that clearly communicate the desired experience vision.
  • Work with UX designers and product owners to develop engaging, customer-focused digital and non-digital solutions.
  • Present ideas effectively to a range of stakeholders - from technical teams to senior business leaders.
  • Build internal capability by guiding and supporting stakeholders in human-centred design (HCD) principles and methods.
  • Ensure insights and design decisions are evidence-based, inclusive, and grounded in best practices.
  • Keep informed of digital trends, emerging customer behaviours, and sector innovation to inform strategy.
Key Skills and Experience:
  • Strong background in human-centred design (HCD), customer journey mapping, and service design.
  • Experience delivering across full design lifecycles, from research and ideation through to implementation.
  • Confident in facilitation, storytelling, and visualising complex journeys or services.
  • Ability to create prototypes and design assets using industry-standard tools.
  • Excellent communication and stakeholder engagement skills across levels.
  • Familiarity with digital ecosystems, platforms, and how customer behaviour is evolving in the digital space.
  • Experience within financial services, insurance, or a regulated industry is highly beneficial.
UXUI Designer / Customer Experience / UX UI / User Experience / User InterfaceArgyll Scott Asia is acting as an Employment Business in relation to this vacancy.

Argyll Scott