Our client is a well known company in Hong Kong and they are actively looking for IT Support Officer to cope with their business.Responsibilities· Technical Support: Provide first-line support for IT-related issues, including Microsoft 365 applications, Teams, and Active Directory, ensuring timely resolution of user inquiries.· User Management: Administer user accounts and permissions in Active Directory, ensuring compliance with organizational policies and best practices.· Data Security: Implement and monitor data security measures related to email and network systems, including Wi-Fi routers, to protect sensitive information.· Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to senior IT staff as necessary.· Documentation: Maintain accurate records of support requests, solutions provided, and system configurations to facilitate knowledge sharing and continuous improvement.Requirements:· Experience with M365: Demonstrated proficiency in Microsoft 365 applications, including Outlook, Word, Excel, and Teams, with the ability to assist users effectively.· Active Directory Knowledge: Familiarity with Active Directory management, including user account creation, modification, and troubleshooting.· Data Security Awareness: Understanding of data security principles related to email systems and network configurations, including Wi-Fi security protocols.· Technical Skills: Strong troubleshooting skills for hardware and software, with experience in supporting network devices such as routers and switches.· Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
