Shangri-La Group - Hong Kong RegionRenowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest's needs.As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.We are looking for a Senior IT Officer based at Kowloon Shangri-La, Hong Kong!As a Senior IT Officer, we rely on you to:
Assist I.T. Manager in maintaining computer hardware peripherals and application software, including interfaces, for the continuous and trouble-free hotel's computer system operation
Monitor hotel network and guest network infrastructure and to ensure data integrity and systems stability
Study and evaluate new products, software packages and various system patches and propose implementation schedule to I.T. Manager
Conduct operation training to users on efficient utilization of application systems and provide technical training
Control system security, maintain accurate users accounts and access rights update, review system backup process and schedule disaster recovery drill
Carry out any other reasonable duties and responsibilities as assigned by I.T. Manager
Support other ad-hoc business assignments as required
We are looking for someone who has:
Degree holder in Computing, Information Technology, or related disciplines
At least 3 years of diverse experience on infrastructure projects, system application and share service support, experience in hospitality industry is an advantage
Proven track record in leading an I.T. Share Service (IT Service Center) team for supporting the operations
Good knowledge and hands-on experience in networking / server projects
Effective negotiation and vendor management skills with excellent organizational and time management skills
Holder of Microsoft certification or ITIL would be definitely an advantage
Good command of written and spoken English and Chinese
All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.
