Officer (Complaints and Enforcement) (Ref. No.: PMSA-OCE-21/25)
Property Management Services Authority
- Wan Chai, Hong Kong
- Permanent
- Full-time
- handle enquiries, complaints and conduct enforcement inspections properly and timely;
- collect and analyse evidence for disciplinary cases in accordance with the PMSO and other relevant ordinances;
- carry out investigations and gather evidence for alleged disciplinary offences;
- assist in preparing various case reports and statistical reports, etc.;
- prepare for and attend disciplinary hearings and court as witness; and
- undertake ad-hoc tasks as assigned from time to time.
- Tertiary education or above in any disciplines;
- A minimum of 1 year relevant working experience;
- Experience in handling complaints and customer service will be an advantage;
- Enforcement experience in governmental departments/ statutory bodies/ authorities will be an advantage;
- Good commend in Microsoft Office applications including Word, Excel, PowerPoint and Chinese Word Processing;
- Good command of both written and spoken English and Chinese (preferably attained Level 3 or above in HKDSEE, or Grade “C” or above in English Language (Syllabus B) and Chinese Language in HKCEE, or equivalent);
- Good report writing skills;
- A team player with strong sense of responsibility and communications skills; and
- Independent, empathetic, possesses good common sense and able to work under pressure.
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