Customer Relations Officer (Part-time, Hourly rate, Mong Kok)

• Handle customers enquiries at stores and/or assigned booths or events/promotion activities in a manner that meets company's expectation on operation efficiency, service quality and customer satisfaction
• Proactively promote company's products and services to customers and meet promotion targets
• Resolve customer cases / complaints following established procedures, exercising judgment and conducting necessary escalation / consultation with appropriate internal parties
• Maintain good relationship with external customers to promote customer retention and good-word-of-mouth of company

• Post-secondary or HKDSE graduates with at least one year's relevant customer service or sales & promotion experiences. Additional qualification or certificates in customer services or sales & marketing would be an advantage
• Customer oriented and have good understanding of customer services
• Proactive and have good promotion skills
• Willing to work according to roster
• Proficiency in spoken English, Cantonese and Putonghua
• Good team player and high adaptability to retail operation environment

Adecco