Responsibilities :Daily operationsProceed with domain registration and related servicesHandle enquiries on domain related services to .hk customers in an efficient and professional mannerEscalate any potential complaints when dealing with abnormal casesProceed with membership administration2. Project based operationsAssist to handle projects administration, data collection, compiling reports and presentation decks, if any as assignedRequirements :Working Hours: Every 3 hours in the mornings from Mon-Fri, max 16 hours/weekDiploma or university graduate in any disciplines with at least 1 year of customer service experienceFresh graduate or candidate without customer service experience will be considered as Assistant Customer Service Officer (Part Time)Experience working in domain name registration business is preferredCustomer focus, be the ability to work under pressure and multi-tasking with good time management skillsProficient in using MS Excel and other essential computer software (such as MS Word, Excel, PowerPoint, Outlook)Responsive and be able to work with other team membersGood command of written and spoken English and ChineseFluency in Mandarin is preferableShuttle buses between Tai Wai, Mei Foo, Tsuen Wan, Tuen Mun, Yuen Long, Kowloon Tong, Olympic, Mongkok, Lam Tin, Yau Tong, Hang Hau, Sheung Wan, Sai Wan, Kennedy Town, Taikoo Shing and Cyberport are available.Interested parties please send Resume with Expected Salary (a must) to the HR and Admin. Manager at Unit 501, Level 5, Core C, Cyberport 3, 100 Cyberport Road, Hong Kong or by clicking "APPLY NOW".The employment agreement will be made with Hong Kong Domain Name Registration Company Limited which is a wholly owned subsidiary of HKIRC. Welcome to visit our company web-site www.hkirc.hk for more information.We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the company’s notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.