Senior Specialist, Product & Sales Process Design (PD&O-SS)

• Collaborate with product team and enablement team to understand product requirements, system capability and establish design goals
• Develop the detailed product spec, sales and operational process with cross-functional team
• Conduct market research, analyze competitors, and identify the new product feature opportunities
• Enforce the product governance framework
• Create and maintain the product documentation and automated customer communication library
• Conduct comprehensive testing ensuring the new product and offering features work as designed before rollout
• Collaborate with Product Ops teams ensuring the implementation of product, offering, sales and operational process match with design
• Define the criteria to analyze product quality performance and iterate based on user feedback

• Bachelor's degree is required
• Minimum of 5 years of experience in product development/management or relevant experience
• Ability to multi-task several assignments in a time and be flexible on constant change is essential
• Knowledge in scenario-based design method in product and sales process design
• Good analytical and troubleshooting skills with attention to detail
• Good communication skills, capable of presenting product design ideas to the working teams
• A fundamental understanding of telecom product domain, technological stack, and business support system (BSS) is required

SmarTone Telecommunications Holdings