Helpdesk Support Officer (On-Site)

Classy Wheeler

  • Kwun Tong, Hong Kong Tuen Mun, Hong Kong
  • Permanent
  • Full-time
  • 9 days ago
Company Description: This company is a leading telecommunications service provider in Hong Kong, specializing in high-speed broadband, mobile, and enterprise solutions. They focus on delivering innovative technology and exceptional customer service.
Location: Kwun Tong OR Tuen Mun
Nature: PermanentOthers
  • Working hours are from 08:30 to 18:00 (Monday to Friday) and 08:30 to 13:00 (alternate Saturdays).
  • This position requires on-site support at the client office.
Job Description
  • Provide IT helpdesk support to end users.
  • Address user inquiries and perform technical troubleshooting.
  • Manage the installation of IT devices, Windows migration, and system administration.
  • Assist in maintaining IT asset inventory records.
  • Complete ad-hoc tasks as assigned.
Job Requirements
  • A diploma or higher in computer science or related fields.
  • A minimum of one year of experience in IT helpdesk support.
  • Familiarity with Windows, O365, mobile devices, and other desktop support.
  • Strong problem-solving abilities and excellent communication skills.
  • Ability to work effectively under pressure.
  • Proficiency in spoken and written Cantonese, English, and Putonghua.

Classy Wheeler