Company OverviewiAdvantage Limited (互聯優勢有限公司) (“iAdvantage") is the wholly-owned subsidiary of SUNeVision Holdings Ltd (SEHK:1686).SUNeVision, the technology arm of Sun Hung Kai Properties, stands as Hong Kong’s largest data centre provider. Established in 1999, SUNeVision has been at the forefront of delivering best-in-class, carrier and cloud-neutral data centre services. With over two decades of experience in data centre design, construction, and management, we empower our customers to leverage our expertise in identifying the most suitable solutions for their IT infrastructure requirements.ResponsibilitiesTake ownership of customers issues and follow problems through to resolutionManage service quality to ensure customer satisfactionKeep accurate records and document customer service actions and discussionsExercise proactive service management to meet and exceed committed service levels, consistently and effectivelyAnalyze statistics and compile accurate customer facing monthly reportsReview and track customer incidents and support existing customers’ business requirementsContract and Order ManagementSupport other business projects and ad-hoc duties as assignedRequirementsBachelor’s degree in business administration or related disciplinesRelevant customer service or technical support experience in Information Technology or Telecommunications industry or from Data CentresPassion to make a difference, result-oriented with good business acumen, analytical skillsProven ability to get things done through cross-functional units and establishing cross-functional relationshipsGood Interpersonal Skill, Negotiation, Analysis and Project Management SkillPositive, confident, presentable and with an ability to listen and articulateCommunication skills that allow you to inform, help and advice customers clearly and to liaise effectively with other professionalsAdvanced troubleshooting, multi-tasking skills and ability to work under pressureIndependent, attention to details and self-motivatedCandidate with less experience will be considered as Sales Operations SpecialistAttractive remuneration and attractive fringe benefits will be offered to the successful applicant. Interested parties please apply with full resume, present & expected salary, available date by clicking "APPLY NOW". For further information, please visit our company website: http://www.iadvantage.net/We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 3 months may consider their applications unsuccessful. All personal data collected will be destroyed within 12 months.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.