Senior Guest Services Manager / Guest Services Manager

Dorsett Kai Tak, Hong Kong

Hong Kong
Permanent
Full-time

6 days ago

The new 373-room Dorsett Hotel flagship is inspired by the location’s dreamy Marina lifestyle and the ocean. Catering to both leisure and longer-staying business travellers alike, our suites offer pantry and light cooking facilities, and interconnecting options. Dorsett Kai Tak features two Presidential Suites, each with its own private terrace and the Presidential Harbour View Pool Suite housing its own 10m lap pool. Other hotel facilities include an outdoor rooftop bar and pool, 100 square metre fitness centre, and double-height ceiling grand ballroom.For the guest arriving from the cruise terminal, the Hotel will offer a smooth transition to an atmosphere that echoes the magical time at sea; for the staycation patron, the Hotel will give the opportunity to dream of a Marina lifestyle without leaving Hong KongResponsibilities:

Monitor all front desk personnel to ensure guests receive prompt, cordial attention and personal recognition
Daily preparation of amenities, accurate room allocation to ensure Owners, VIP’s, Special attention guest and all important clients receive prompt and cordial key service elements prior to their arrival
Maximize occupancy, revenue and average rate while maintaining high service standards
Responsible for the managing and supervising all front desk staff
Performs any other reasonable duties as required by the Management from time to time.

Requirements；

Degree holder in Hotel/ Hospitality Management
Minimum 3-5 years of relevant experience, with 2 years at supervisory level in hotel industry
Good interpersonal and communication skills
Mature, independent, proactive, service- oriented and attentive to detail
Service oriented with pleasant personality
Good command of spoken and written English, Mandarin and Chinese

We offer attractive compensation package to the right candidate. Interested parties please apply with full resume with present and expected salary to Human Resources Department by email to [email redacted, apply via Company website]We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected is for recruitment purpose only. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.

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