Customer Care Specialist, Complaint Handling

SmarTone Telecommunications Limited

Ngau Tau Kok, Hong Kong
Permanent
Full-time

12 days ago

SmarTone is constantly breaking new ground in the converging world of communications and media. As a market leader, we are committed to delivering unbeatable customer experiences that truly enrich lives. To do this, we need passionate, energetic and pro-active people like you. If you share our way of thinking, we would like to hear from you.Responsibilities:

Handle customer feedback & complaints in written/verbal format
Responsible for case investigation
Establish good customer relationship by providing professional customer care services
Handle ad hoc assignments and other duties as required

Requirements:

Matriculated or above with at least 2 years' customer service experience preferably in telecommunication industry
Customer oriented
Excellent interpersonal, communication and problem solving skills
Pleasant, mature, independent and able to work under pressure
Good PC skills (MS Word, Excel & Chinese Word Processing)
Excellent command of both spoken and written English & Chinese
Good spoken Putonghua is an advantage

Interested parties please apply with full resume stating present and expected salary by clicking "Apply Now" or visiting our website: www.smartone.com/tc/about_us/careers/SmarTone is an equal-opportunity employer. All data supplied will be kept in strict confidence and will be used for employment related purpose. We may transfer such data to any agent, contractor or third party who provides services to us with respect to matters relating to your application. Only short-listed candidates will be contacted.You are welcome to visit our website : www.smartone.com [link removed] [link removed]

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